Pagadian City gets high rating in CSIS survey

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PAGADIAN CITY, Zamboanga del Sur, Jan. 30 (PNA) -- The local government has received a high satisfactory rating in Citizen Satisfaction Index System (CSIS) survey.

The survey was conducted by the Department of the Interior and Local Government (DILG) in partnership with Saint Columban College (SCC) as the agency’s partner local resource institute (LRI).

DILG regional director Paisal Abutazil said Friday the CSIS survey was part of the agency’s initiative in helping the local government unit (LGU) to improve the delivery of services in terms of availment, awareness, assessment and importance of the program of local government services delivery performance.

“CSIS is the ultimate measure of how well, how far, and how effective our efforts as institutions primarily responsible for addressing client needs. To the city of Pagadian, let us continue to innovate and find ways to be able to provide the best possible service to the people we are all bound to serve,” Abutazil said.

CSIS Focal Person Russel Castañeda of the Bureau of Local Government Supervision presented the survey result Friday to the local government officials and the presentation was also witnessed members of the Civil Society Organizations (CSOs) and LRI.

Castañeda said that based on the survey result, this city has an average score of 63.06 percent in terms of citizen’s satisfaction, which means the public is highly satisfied with the programs and services of the local government.

The result further showed the respondents were highly satisfied with most of the LGU’s programs/services on health services support to education, environmental management, social welfare services, tourism management and agricultural support services.

However, the 42.19 percent result on awareness shows that the citizen’s awareness of LGU’s programs and services is fair.

The result reveals that the respondents were least aware on the programs and services under Tourism promotion and agricultural support services.

In terms of importance, Castañeda said this city received a net score of 72.17 percent, showing that citizens perceived the LGUs programs and services important. Among those areas included were mostly on health services and environmental promotion services.

Meanwhile, Mayor Romeo Pulmones committed to seek interventions to address areas where they were rated low.

Pulmones is thankful that the DILG has come up an initiative of helping them improve as far as local government management is concerned in their strategic planning and preparation of their future plans and decision-making that is research–based and anchored on the viewpoints and demands of his dependents.

About 150 respondents were asked to rate the overall services of this city through face-to-face interview and multi-probability selection which generates citizen’s assessment on their perception of the services and programs of this city on the areas of health services, support to education, environmental management, social welfare services, governance and response, public works and infrastructure, tourism promotion, agricultural support services. (PNA)
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