DILG: Dapitan City gets satisfactory rating in CSIS survey

By Hirohito D. Cadion

PAGADIAN CITY, Zamboanga del Sur, Jan. 8 (PNA) – The city of Dapitan in the nearby province of Zamboanga del Norte received a satisfactory rating in Citizen Satisfaction Index System (CSIS) survey.

The survey was conducted by the Department of Interior and Local Government (DILG) in partnership with the Jose Rizal Memorial State University at the partner local resource institute.

DILG Regional Director Paisal Abutazil said Thursday the CSIS survey is part of the agency’s initiative to help local government units (LGUs) improve the delivery of local services in terms of availment, awareness, assessment and importance of the program.

Based on the survey, Abutazil said the overall satisfaction is about 60 percent.

“This means Dapitan City government has desired or satisfactory performance as expected,” Abutazil said.

He said the citizen’s awareness and availment of the program shows that 54 percent of the residents are generally aware of the programs and services of the city government of Dapitan while 49 percent of them have availed the programs and services.

He said the Dapitanons regarded high importance on all the programs and services under survey.

He said that specific to each program and services surveyed, health services were rated high with 63 percent satisfaction.

He said that health was followed with programs for support to education and agricultural support and services both with 60 percent satisfaction among the citizens.

He said this awareness is perceived high on health services (68 percent), second on environmental management services (65 percent), third on public works and infrastructure services (62 percent) and fourth with 60 percent rating on governance and response.

Availing local government programs and services were high on environmental management services with 69 percent rating and public works and infrastructure services with 78 percent, according to Abutazil.

Abutazil said the survey further recommended the local government of Dapitan City to utilize or highlight information campaign to improve citizen’s perception of that city.

Abutazil said about 150 respondents were asked to rate the overall services of Dapitan City through face-to-face interview and multi-probability selection which generates citizen’s assessment on their perception of the services and programs of the city. (PNA)
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